SaaS pricing shifted faster in 2026 than in the previous five years. ServiceNow, Salesforce, HubSpot and Docusign rebuilt their billing around credits and outcomes — but buyer spend hasn't caught up, with usage-based pricing still just 4-6% of software spend. This report breaks down what actually replaced the seat, why usage-priced companies retain 108% of revenue versus 98% for seat-priced ones, and the real levers (retention, pricing uplifts, packaging) most SaaS CEOs are leaving on the table.